Customer Feedback
From Darin I.
May 28, 2009
My wife and I have been together for six years, and of those we have been separated for the last five. Our military careers have kept us from enjoying almost every holiday and special occasion together. This past weekend was the first exception in that her birthday fell on a long weekend for us and allowed me to plan a suprise trip back to Destin/Fort Walton where we first met. I had wanted her to be completely free of obligation to plan, arrange, or schedule anything and wanted on her birthday weekend (the first b-day I have ever gotten to be with her) for her to be completely catered to. Everything was arranged except one major detail. The Limo. I tried every service in Destin area, yellowbook.com, and google had to offer. I contacted so many others only to be let down by their inability to accomodate and appreciate what I wanted for my wife. They truly made me feel as though I was more of an inconvenience to THEM rather than provide a service. As time began to run out before the big weekend, I desperately needed a way for her to get to our hotel without having her be responsible for picking up a rental car. I was on the verge of scheduling a shuttle van, not a very great way of impressing the woman you love. In my last desperate attempt to make things special, I found Sunshine Shuttle\'s website and made the call. I spoke with Mr. John Finch and hesitantly told him the story and my requests, expecting a response similar to the other companies. Much to my suprise, Mr. Finch seemed just as excited to take part in the planning process in that he even made suggestions as to alternate places to go while staying in Destin. I wanted my wife to be picked up by a Sedan at the airport, she got picked up in a limo. I wanted to have flowers waiting for her when she got to Florida before I was able to arrive...Mr. Finch had them picked up and in the car when she arrived. I couldnt have asked for that first day to be started off any other way. I owe a massive thanks for Mr. Finch and his team for arranging and following through. I also would like to single out the driver for both the airport pick-up and her birthday rides. Donovan, arrived at the airport to pick her up only to find out her flight was delayed for more than an hour. He called me to let me know, and assured me that no matter what time she got in, he would be there waiting. He again accommodated on her birthday when he came to pick us up and I had changed the plans for that evening completely. His response was simply \"No problem.\" Instead of just driving us to dinner, he dropped us off and even went to pick up friends of ours staying all the way in Shalimar, and brought them to where we would later meet in Destin. He also took them back home after the evening was complete.
I cannot express my appreciation to Mr. Finch or Donovan in words. Their help alone made this entire thing work out and forever leave the memory for my wife and I, that our first time together in FIVE YEARS was incredible! Thank you, even though the phrase seems minuscule in this case, for everything!
mtv:music televison
March 27, 2008
Dear Donovan:
I wanted to take a moment to thank your for the outstanding service you and your company provided us with during the mtvU Spring Break event in Panama City Beach this year.
As crazy as out production days become with everything from flights being rerouted from Panama City to Tallahassee, our talent suddenly wanting to be brought to random locations, and the sudden extra numbers of crew that needed rides, there was never any hesitation from you guys. Every emergency call I made to you was answered with a 'no problem', regardless of the time of day or night.
Please thank Rodney as well for being an integral part of our MTV team for the full four days. He worked so well with us and we couldn't have been more pleased with the quality of his professionalism as well as his vehicle.
Thank you for making my life easier and I look forward to working with Sunshine Shuttle on the next one!
Best Regards,
Eric Nicosia
Production Manager
MTV Networks
Hi Elisa,
I wanted to take this time to make aware of the excellent job John Finch and his team delivered for our National Sales attendees. Specifically Donovan Lindo who not only was in constant contact with me at all hours of the day but always had a positive and together attitude along with always having everything organized and ready to deliver in a moments notice. A perfect example of this was an attendee who had a family emergency and needed to get home right away. I called Donovan and before we could get our attendee to the lobby there was a car ready to take him to the airport. He didn't have to wait and was very impressed of the fast and reliable service.
Chris at Sunshine Shuttle was always on top of things with changes, cancellations and the countless spreadsheets that I requested and she always had such a cheerful disposition which made working with her a pleasure.
Sunshine Shuttle went above and beyond all expectations and because of this our meeting was a huge success!! Congratulations to all!!
Thank you!
Heather Wolter
Corporate Meetings - Group Coordinator
SC Johnson & Son
Hi Krissi,
Thank you for coordinating our group’s transportation. All services handled by Sunshine Shuttle went very smoothly. The drivers were friendly, the equipment was nice, and everything worked out as planned. I hope to work with you again in the near future.
All the best
John
ULI- the Urban Land Institute
Thank-you for you and your drivers!
We travel all over the US and the world doing festivals and your transport team was awesome!
Thank-you
M Michael D Apodaca
TOUR MANAGER-Brian Culbertson Band
Dear Mr. Finch:
Sunshine Shuttles service was critical in helping us to restore power to more than 28,000 electric customers following the devastation of Hurricane Ivan. We brought in more than 200 crew members from other electric cooperatives and contractors to assist us in this monumental effort. We were unable to find lodging for many of them close to their assigned work sites. Your organization shuttled them safely and professionally from their lodging to meal sites, then on to work sites in the early morning hours. Your friendly and helpful staff picked them up in the late evening hours, shuttled them back to meal sites, then on to their lodging sites.
Work sites, lodging sites and meal sites changed frequently... sometimes on a daily basis. But your top-notch employees responded promptly and courteously to every demand made on them, many times at the last-minute. We found your entire staff to be pleasant and accommodating. Your organization made life a little easier for me, as the CHELCO coordinator of this effort, and for the crew members they served. For this, we are grateful. .
CHELCO looks forward to a long and mutually-beneficial working relationship with Sunshine Shuttles.
Sincerely,
Leigh V. Grantham
VP, Marketing & Administration
Choctawatchee Electric Cooperative, In.
DeFuniak Spring, Florida
Dear Mr. Finch,
I want to thank you on behalf of Frischhetz Electric and the Electric Roundtable for the exceptional service your company provided for our event. The cars were in great condition and you and your employees were very timely, professional and helpful. It was such a hectic time for me and it was nice to know that I didn’t have to worry when it came to our transportation. Thank you again for making things run so smoothly.
Sincerely,
Mandy Frischhetz
Frischhetz Electric Co., LLC
New Orleans, LA
www.Frischhetz.com
"...John and his staff did a tremendous job in keeping up with our ever-changing needs and schedules. With over 40 people coming in at different times and different airports, they did a yeoman’s job in remaining flexible while still giving us professional and courteous service. Everyone particularly like having the bottled water in the vans. It was a nice touch... "
Teresa Wampler
Asst. to the Vice President and Board Liaison
University of Memphis
Mr. Finch
Sunshine Shuttle
PO Box 4878
Santa Rosa Beach, Florida 32459
Dear Mr. Finch,
Johnny and I can't thank you enough for the level of professionalism your company provided for our wedding guests. For both the rehearsal dinner and the wedding and reception, your services were timely despite multiple stops and close to 100 people. In addition, you handled the changes in scheduling and other demands of an overwhelmed bride with finesse. I applaud you!
You safely delivered our guests the whole weekend and for that, we are extremely grateful. You eased our minds knowing our family and friends would get to the events without the concerns of getting lost or finding parking. As you well know, anything that relieves stress while planning and orchestrating a wedding is worth its weight in gold!
We just wanted to let you know how appreciative we are and will sing your praises to anyone considering shuttle service on their special day.
Regards,
Johnny and Kirsten Sandhu